Is online payment an option for me?
Yes, it is! Our Make a Payment page offers information on how you can settle your payments conveniently using your credit card or debit card. Alternatively, you can opt for Interac Etransfer to make a payment from the comfort of your home or office.
Can I settle my dues in small monthly payments?
As Central Credit Control Ltd processes your account for collection, the full amount becomes payable immediately. However, a short-term arrangement can be set up in some cases upon reviewing your financial situation. Speak to our representative at 1-877-222-9876 to find out if you will qualify for this arrangement.
My credit rating has become a roadblock in my efforts to get a loan to pay in full. What are my options?
The good news is that there is still a wide range of sources available for you to consider. In the case of lenders, several factors determine whether or not the credit will be granted. Individuals with low credit rating may still obtain a loan that can help consolidate or repay debt. Review our list of alternative lenders or directly call our office at 1-877-222-9876 for assistance.
What alternative sources of money are available for me?
Although every individual’s situation is different, chances are that people with circumstances quite similar to your own have leveraged other sources of money. These sources include banks, private lenders, finance companies, family, and relatives. People also access retirement savings, government bonds, GICs, government bonds, advances from employers, or available holiday pay. Need help in discovering your additional options? Connect with our helpful representatives at 1-877-222-9876.
I need a letter certifying that my debt is settled. How can I get one?
When your account is paid in full or completely settled, you can get a letter certifying the same by emailing us at email@example.com. Make sure that you include relevant account details and provide the name of the account holder, and you’ll hear from us shortly.
Credit Bureau Questions
My credit bureau report is reflecting an unpaid debt with Central Credit Control Ltd. What do I do?
You can pay it up. Call us at 1-877-222-9876 for help, or if you have your account details, you can make payment online via online banking or Interac eTransfer.
How long does it take my credit score to improve after paying my account?
Credit bureaus are updated daily, but their reporting may not immediately show a change in your credit score. Each credit bureau calculates your credit score independently. If you want any information about your credit file or notice any error or discrepancy in it, you can connect with them directly for help.
I want information on what is reported in my credit file. How can I get that?
In case you have questions or concerns regarding your collection record reported by our agency to a credit bureau, we welcome you to ask us directly via email at firstname.lastname@example.org. Remember to write to us with relevant details, including your name and account number, for us to help you better.
I’m getting calls, emails, or text messages for paying a debt that isn’t mine. What do I do?
We regret the inconvenience you have been put through. Our database management involves complex processes, including telephone numbers being recycled, which can result in errors. We sincerely never want to bother anyone in error and ask for payments that they are not liable for. If this is happening with you, report the wrong number to our team at email@example.com, and we’ll quickly rectify our records. Important: Please be informed that if you are indeed liable for a debt, making timely payments is mandatory. The debt will also continue to impact your credit score until it is settled. Falsely reporting contact numbers and having your account updated will not free you from the debt. In fact, this will result in problems and barriers eventually (find more on this in the next question)
What are the possible consequences of ignoring a collection agency?
Since every collection agency has the duty of reporting routinely to credit bureaus, an unsettled debt will continue to impact your credit score until the full balance is paid up. Not paying your debt will not only lower your credit rating but will also cause other problems. If you need to apply for a loan, mortgage, an auto lease, your account collections will follow you. The record can make or break your lender’s report of you, and an unsatisfactory record can result in your application getting declined. A poor credit score can also lead to rejection of job applications and other opportunities that involve a credit check. However, you should also know that paying the debt after the significant delay will not immediately clear your record (which can continue to impact your credit score for up to seven years). Nonetheless, the collection agency will report to the credit bureaus that your dues have been settled and paid in full, which looks much better on your credit score than an unpaid file in collections.
There are overdue accounts that my company needs to collect. How do I get started?
Getting started isn’t as simple as one, two, three. However, Central Credit Control Ltd has a team of business debt collection professionals who can help you with minimal paperwork. We just need basic debt information as well as documentation and authorization to collect the debt. We will help you at every step of the way and get you paid. Contact us today to get started.
Can I send more than one overdue account for collection?
Certainly! Central Credit Control Ltd empowers you with an online file submission tool that helps you put all the records and information required for an efficient collection process online. The portal can be accessed securely 24/7, which makes debt collection very convenient for business owners. You can upload multiple accounts in one go. For large B2C clients, we provide an independent, customized system for them to easily track and manage several accounts.
What is the right time to send an account to the collection agency?
If an invoice is past its due date and payment is still not received against the account, you can send that account to the collection agency. Earlier, the period used to be from 90 to 120 days after the due date, considering that this extended period will maximize the possibility of a successful recovery. Given the present challenging economic times, the new recommended period has been reduced to 60 days.
If I use a collection agency for the recovery of an account, will I lose the customer?
More often than not, the business-customer relationship is weakened and even broken when a customer stops paying the bills. Using a collection agency for debt recovery is not only a means of asserting the payment obligation, but you are also strategically creating a way for rebuilding that collapsed relationship. Our recovery agents at Central Credit Control Ltd are specially trained and have a solution-oriented approach to every file that comes in. We aim to collect the dues with maximum efficacy, ensuring that your brand reputation is honoured. We also strive to salvage customer relationships by helping customers discover alternative ways to make payment. As a result, this establishes a high payment priority in the customer’s mind for your business in future transactions. If all these efforts don’t influence the customer to return, those are the kind of customers your business shouldn’t be catering to.