Some Common Questions Answered

When your account is paid in full or completely settled, you can get a letter certifying the same by emailing us at bradleyrice@centralcredit.ca. Make sure that you include relevant account details and provide the name of the account holder, and you’ll hear from us shortly.

You can pay it up. Call us at 1-877-222-9876 for help, or if you have your account details, you can make payment online via online banking or Interac eTransfer.

In case you have questions or concerns regarding your collection record reported by our agency to a credit bureau, we welcome you to ask us directly via email at bradleyrice@centralcredit.ca. Remember to write to us with relevant details, including your name and account number, for us to help you better.

Certainly! Central Credit Control Ltd empowers you with an online file submission tool that helps you put all the records and information required for an efficient collection process online. The portal can be accessed securely 24/7, which makes debt collection very convenient for business owners. You can upload multiple accounts in one go. For large B2C clients, we provide an independent, customized system for them to easily track and manage several accounts.

If an invoice is past its due date and payment is still not received against the account, you can send that account to the collection agency. Earlier, the period used to be from 90 to 120 days after the due date, considering that this extended period will maximize the possibility of a successful recovery. Given the present challenging economic times, the new recommended period has been reduced to 60 days.

More often than not, the business-customer relationship is weakened and even broken when a customer stops paying the bills. Using a collection agency for debt recovery is not only a means of asserting the payment obligation, but you are also strategically creating a way for rebuilding that collapsed relationship. Our recovery agents at Central Credit Control Ltd are specially trained and have a solution-oriented approach to every file that comes in. We aim to collect the dues with maximum efficacy, ensuring that your brand reputation is honoured. We also strive to salvage customer relationships by helping customers discover alternative ways to make payments. As a result, this establishes a high payment priority in the customer’s mind for your business in future transactions. If all these efforts don’t influence the customer to return, those are the kind of customers your business shouldn’t be catering to.

Yes, it is! Our Make a Payment page offers information on how you can settle your payments conveniently using your credit card or debit card. Alternatively, you can opt for Interac Etransfer to make a payment from the comfort of your home or office.

The good news is that there is still a wide range of sources available for you to consider. In the case of lenders, several factors determine whether or not the credit will be granted. Individuals with low credit ratings may still obtain a loan that can help consolidate or repay debt. Review our list of alternative lenders or directly call our office at 1-877-222-9876 for assistance.

Although every individual’s situation is different, chances are that people with circumstances quite similar to your own have leveraged other sources of money. These sources include banks, private lenders, finance companies, family, and relatives. People also access retirement savings, government bonds, GICs, advances from employers, or available holiday pay. Need help in discovering your additional options? Connect with our helpful representatives at 1-877-222-9876.

Credit bureaus are updated daily, but their reporting may not immediately show a change in your credit score. Each credit bureau calculates your credit score independently. If you want any information about your credit file or notice any error or discrepancy in it, you can connect with them directly for help.

• TransUnion Canada
• Equifax Canada

Since every collection agency has the duty of reporting routinely to credit bureaus, an unsettled debt will continue to impact your credit score until the full balance is paid up. Not paying your debt will not only lower your credit rating but will also cause other problems. If you need to apply for a loan, mortgage, an auto lease, your account collections will follow you. The record can make or break your lender’s report of you, and an unsatisfactory record can result in your application getting declined. A poor credit score can also lead to the rejection of job applications and other opportunities that involve a credit check. However, you should also know that paying the debt after the significant delay will not immediately clear your record (which can continue to impact your credit score for up to six years). Nonetheless, the collection agency will report to the credit bureaus that your dues have been settled and paid in full, which looks much better on your credit score than an unpaid file in collections.